Shipping policy

We are not a drop shipper. All orders are fulfilled from our retail location at 5100 Crater Lake Ave, Central Point, OR 97502.

All orders received before 2pm PST Monday-Friday are processed for shipment the same day, and scheduled for pickup the following business day. Orders received after 2pm PST on Friday's will be processed for shipment on Monday.

When purchasing expedited shipping (1 to 3 day) include 1 day for processing for the expected delivery date. 

To keep shipping charges as low as possible for our customers we often use recycled packaging material. There may be markings or writing on the packaging.

We do not ship anywhere outside the USA. We do ship to APO addresses and U.S. territories. Orders to NPO's and APO's ship via USPS and will be charged any additional shipping costs imposed by the United States Postal Service.

Although options are provided with regard to the carrier being selected at the time of order entry, we reserve the right to use the carrier of our choice. We will not alter the delivery timeframe requested on express orders. All order deliveries may vary by 1-2 days.

If your billing and shipping addresses are different we will have to speak with the cardholder before any order is shipped. We reserve the right to not ship any order that has a different bill-to and ship-to address. This is to prevent online fraud. We reserve the right to add a signature to any order.

Our responsibility is to provide your order, ready for shipment, to the carrier. We are NOT responsible for the package once it leaves our facility and we are NOT responsible for the delivery of the package. If you have any concerns about the secureness of your delivery address, then you should request a signature for delivery at check-out. 

Check the Ship-To address on your Order Confirmation email right away and very closely to insure it was entered correctly. If it was not, please notify us immediately (within the hour) via email. If you fail to put the correct information such as Suite number, Apartment number, ZIP Code, Business name, etc., and we incur additional charges from UPS or USPS or the package is returned to us because of an incorrect, incomplete or non-serviced delivery address, then we will assess a charge in the amount $17.50 for the address correction and/or package return. For undeliverable/unclaimed packages returned to us, the customer will be responsible for all associated shipping costs and a possible restocking fee.

All rates apply to shipments up to 50 pounds. Larger or heavier packages may require additional shipping charges and the customer will be notified of those charges prior to processing their order.